We recommend hand-washing all knit garments in lukewarm water and then laying flat to dry. Though we recommended otherwise, if you decide to machine wash your garment, it should always be laid flat to dry.
All of our yarns are hand-dyed in small batches. There are slight variations on the yarns, though we do our best to keep colorways consistent. We try to represent the colors of the yarn as best as possible in photographs, but there may be some variations in the photograph you see on screen compared with the yarn you receive.
After the dying process, the yarn is rinsed and washed in a textile detergent. However, a small amount of bleeding in the first few washes may occur. If the bleeding continues to persist, please contact us so we may address the issue. There are some deeper or darker colorways that tend to bleed more than others, and for those, we recommend washing in cold water for the first few washes to minimize bleeding onto lighter colors, or using a color-catcher.
We are located in Chicago, IL, but our business is currently online only.
We offer both in-stock and dyed to order yarns. Typically, in-stock yarn will ship within 1 to 3 business days of when your order was placed, unless otherwise specified. Dyed to order yarns have a turnaround time of approximately four weeks from time of order. If issues arise with the four-week timeframe, you will be directly contact about your specific order.
We are currently shipping to the United States only.
Once a package ships, we are not responsible for lost packages. We will do our best to assist you with any shipment questions, which can be directed to firstname.lastname@example.org If a package is lost, USPS should be directly contacted.
If a package has been returned to us or deemed undeliverable by USPS, you will receive a refund for the price of items purchased, but not shipping charges.